退款政策

2025/05/30

顧客可因以下情況申請更換或退款：

1. 健康原因: 若經註冊醫生評估確認因健康原因無法接受購買之服務或產品，請透過 WhatsApp（852-5100 8909）、Email（cs@newtownmedical.com.hk）、微信（newtown2025）聯絡我們，並提供相關證明。經審核後，將獲退款，但需扣除醫生診症費用（如有有在本中心接受評估）及需扣除因退款而產生的5%行政費。

2. 服務原因: 如機構暫停相關產品之服務 或 疫苗缺貨等原因導致無法提供相關服務，公司將安排退款，需無需扣除行政費。

 

【退款流程】

聯繫我們 → 提供訂單號及憑證 → 提交相關證明（如需要）→ 新都客戶服務專員聯絡了解詳情及提供協助 → 經審核後，將安排退款流程。

Refund Policy

Customers may apply for a replacement or refund under the following circumstances:

1. Health Reasons: If a registered doctor determines that the customer is unable to receive the purchased service or product due to health reasons, please contact us via WhatsApp (852-5100 8909), Email (cs@newtownmedical.com.hk), or WeChat (newtown2025) and provide relevant proof. Upon review, a refund will be issued, subject to deduction of the doctor’s consultation fee (if assessed at our center) and a 5% administrative fee for the refund.
2. Service Reasons: If the institution suspends the service of the relevant product or if the vaccine is out of stock, resulting in the inability to provide the service, the company will arrange a refund without deducting an administrative fee.

In case of any disputes, Newtown Medical reserves the right to modify the terms and retains the right of final interpretation.

Refund Process

Contact us → Provide order number and proof → Submit relevant documentation (if required) → Newtown customer service representative will contact you to understand details and provide assistance → Upon review, the refund process will be arranged.

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